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A NANT GROUP COMPANY
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"The worlds leading supplier of
natural aquarium and reptile products"
natural aquarium and reptile products"
TERMS AND CONDITIONS
PRO-FORMA
All goods must be paid in full by either:
1. Direct credit to our Pisces USA bank account before goods will be despatched.
2. Credit card payment by means of either AMEX, Mastercard or Visa.
3. If an arrangement is made with a representative of our company that a personal or business cheque may be accepted for payment of goods, then the goods will be despatched on clearance of the funds.
NEW BUSINESSES
1. Trading terms for the first three orders will be on a pre-paid basis (see above).
2. An account application may be given after the probationary period.
ACCOUNTS
1. Applications for accounts will only be considered when lodged in writing on our Customer Details / Account Application Form, which is available on request and online at www.piscesusa.com
New accounts will not be opened until our office receives the completed form and has been processed.
2. ALL TERMS ARE STRICTLY NETT 7 DAYS FROM END OF MONTH unless otherwise arranged.
3. Discounts may not apply and supply of goods may be suspended if these terms are not adhered to.
4. The company will carry out regular reviews of credit terms and the customer will be advised accordingly in writing. THE COMPANY RESERVES THE RIGHT TO VARY ITS CREDIT TERMS FOR ANY CUSTOMER AT ITS DISCRETION.
ORDERS AND DELIVERIES
1. Orders are despatched Monday to Friday.
2. Orders can be faxed through at any time. Phone orders can be placed from Monday – Friday 7:30am to 5:30pm.
3. Minimum order is $100.00.
4. All goods are despatched by approved couriers.
5. Freight will be charged based on service required and location.
6. Despatch days may vary when public holidays occur during the working week.
CLAIMS
1. All goods should be checked on arrival. Any discrepancies should be notified to us within 24 hours of receipt, otherwise claims may not be recognised.
2. No claim will be investigated unless the claim is supported by the relevant invoice number.
3. No goods shall be accepted for return.
4. Damaged or unsatisfactory goods will be replaced with the original goods ordered or to the same value with another stock item.
PRICES
1. We offer you quality products at competitive prices, however we reserve the right to alter prices without notification.
GUARANTEE
All goods carry a customer satisfaction guarantee, subject to the above.
UNIQUE QUALITIES
Many of our products are natural. The photos in this catalogue are a true representation of species and type, however as in nature, some variation is to be expected.
Requests for exceptional showpiece or specially selected pieces will be met with a 25% surcharge applied.
PRO-FORMA
All goods must be paid in full by either:
1. Direct credit to our Pisces USA bank account before goods will be despatched.
2. Credit card payment by means of either AMEX, Mastercard or Visa.
3. If an arrangement is made with a representative of our company that a personal or business cheque may be accepted for payment of goods, then the goods will be despatched on clearance of the funds.
NEW BUSINESSES
1. Trading terms for the first three orders will be on a pre-paid basis (see above).
2. An account application may be given after the probationary period.
ACCOUNTS
1. Applications for accounts will only be considered when lodged in writing on our Customer Details / Account Application Form, which is available on request and online at www.piscesusa.com
New accounts will not be opened until our office receives the completed form and has been processed.
2. ALL TERMS ARE STRICTLY NETT 7 DAYS FROM END OF MONTH unless otherwise arranged.
3. Discounts may not apply and supply of goods may be suspended if these terms are not adhered to.
4. The company will carry out regular reviews of credit terms and the customer will be advised accordingly in writing. THE COMPANY RESERVES THE RIGHT TO VARY ITS CREDIT TERMS FOR ANY CUSTOMER AT ITS DISCRETION.
ORDERS AND DELIVERIES
1. Orders are despatched Monday to Friday.
2. Orders can be faxed through at any time. Phone orders can be placed from Monday – Friday 7:30am to 5:30pm.
3. Minimum order is $100.00.
4. All goods are despatched by approved couriers.
5. Freight will be charged based on service required and location.
6. Despatch days may vary when public holidays occur during the working week.
CLAIMS
1. All goods should be checked on arrival. Any discrepancies should be notified to us within 24 hours of receipt, otherwise claims may not be recognised.
2. No claim will be investigated unless the claim is supported by the relevant invoice number.
3. No goods shall be accepted for return.
4. Damaged or unsatisfactory goods will be replaced with the original goods ordered or to the same value with another stock item.
PRICES
1. We offer you quality products at competitive prices, however we reserve the right to alter prices without notification.
GUARANTEE
All goods carry a customer satisfaction guarantee, subject to the above.
UNIQUE QUALITIES
Many of our products are natural. The photos in this catalogue are a true representation of species and type, however as in nature, some variation is to be expected.
Requests for exceptional showpiece or specially selected pieces will be met with a 25% surcharge applied.
